Brazen document fraud on the rise
With expanding operations, the complexity and volume of documentation increased and brought with it a significant challenge: detecting fraudulent documents efficiently. And as fraudsters became more sophisticated, relying on manual reviews proved inadequate.
“Typically, it could take a couple of days to come to a decision, getting everyone from the loan officer to management onboard"
With frauds harder to detect visually, instinct kicks in — and a well-trained underwriter’s instinct will usually be right.
But suspicion alone is not enough, and being wrong could severely damage long-term relationships with potential borrowers who might end up going to the competition. In those cases, getting alignment internally on the decision could take time.
It was clear they needed a more efficient solution to maintain their high standards and protect against fraud.
Giving the fraud stoppers a new weapon
Resistant AI's document fraud detection enhanced their fraud detection capabilities, and transformed their operations, increasing processing times while maintaining high standards of accuracy.
The AI system also provided the team with concrete proof of document alterations, which was crucial for convincing other stakeholders within the organization, but also fortified their confidence in identifying and addressing fraud.
"We like to think that we are pretty good at detecting when people edit the documents. [But] I love being able to go back to the loan officer and say, 'Hey, this bank statement we suspected is, in fact, fraudulent, and here's how we move forward.'"
Efficiency gains and strengthened relationships
The efficiency gains were significant, with the detection and resolution of fraudulent activities reduced to minutes. Teams were able to make confident decisions in seconds, rather than days. This speed was crucial in maintaining their operational flow and ensuring timely processing of loans.
The combination of enhanced security, increased efficiency, and robust validation streamlined their processes and fortified their reputation for delivering high-quality, secure loan files.
Resistant AI also strengthened LYNK Capital's relationship with their loan buyers:
"Letting our loan buyers know that we also have this additional net to catch fraud gives them a higher level of confidence in the loans they're purchasing from us.'"
Verify any document for fraud